USA toll-free 1 877 28 19 433
UK +44 203 868 11 43

Your frequently asked questions are answered here...

Products
We offer both generic and branded types of medication. You may order any version, though generic production is many times cheaper due to the lack of promotions, which inflates the cost of a good. Generic brands are designed to be substitutes for more expensive brand-name goods.
Please review the section entitled products in your browser, a full list of medications are available there, some medications are considered controlled substances, the law requires that before these medicines can be dispensed that you undergo a physical exam, this means we cannot sell them online. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.
Generic means using a different name for the same ingredients. The contents of the pills are absolutely the same in our generic version as in the branded analogue.
There is a number of reasons for that. We do not spend anything on marketing, there are no taxes to be paid as the product comes into the country unregistered, the manufacturer is located in an offshore zone and the production costs are way lower. No child labor is used.
The name you see printed on the pill is the active ingredient used there. The contents of generic pills are absolutely the same as in the branded versions. The only difference is in the name. Manufacturers of generic drugs cannot use brand names on their pharmaceuticals as that would be the breach of copyright while using the well known ingredients is absolutely legal.
Shapes differ for exactly the same reason as listed in the question above. The shape of the pill is the intellectual property of the manufacturer and reproducing it will qualify as a breach of copyright as well.
The difference lays in the speed of action (Soft tabs act faster than the Regular ones) and in the zone of absorption. Soft tabs dissolve under the tongue that allows you to take alcohol or eat fatty foods prior to the sexual intercourse, with regular tabs drinking is strongly not recommended.
If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible.
The products we sell are manufactured and shipped from India. All of them are approved by INDIAN FDA for export.
Order and order processing
Your order is dispatched through our order system to a licensed physician who will review the information you have submitted and approve or decline your request. When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy where it will be filled and shipped.
We accept Visa, MasterCard, Bitcoin and wire transfer. This way we can process your order within a very short period of time. As soon as your payment is approved by our processing centre, your merchandise is ready to be packed and sent out.
We accept Visa and MasterCard.
Your credit card will be charged as soon as your order is processed and accepted by our billing department.
We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms & conditions section of our order page. Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.
You may cancel your order before it has been shipped. If the order has already been shipped we cannot cancel your order and issue a refund immediately. Please refer to the current cancellation policy in the terms & conditions section of our order page for more information.
SSL Encryption or Https is a technique used to safeguard private information which is sent via Internet. To prove the site's legitimacy, the SSL encryption uses a PKI (Public Key Infrastructure) - public/private key, to encrypt IDs, documents, or messages to securely transmit the information in the World Wide Web. In order to show that our transmission is encrypted, most browsers will display a small icon that would look like a pad "lock" or a key and the URL begins with "https" instead of "http". SSL Encryption or https from a digital certification authority will help secure the web site with confidential information on web.
Unfortunately, we do not sell the goods to persons less than 18 years old.
Please, make sure, you have provided the correct payment information, your credit card company allows you to make online payments and there are enough funds to cover the current transaction.
Packaging, shipping and transportation
The pills come in one or more blister packs containing 10 pills each. All orders under 60 pills are shipped in one package. Large orders can be split in 2 packs and come in 2 separate envelopes.
We can offer 2 shipping methods at the moment: Usually shipments sent with REGISTERED shipping are delivered within 14-21 business days. Orders sent by EMS arrive within 5-9 business days. We do endeavor to ensure all deliveries are to the above mentioned timescales stated, however, from time to time there can be unexpected delays during transit with the carriers and your local customs authority that are beyond our control. For Regular deliveries, please note that a missing package cannot be investigated further until 20 working days have elapsed from day of dispatch. We ask that such time is allowed before contacting Customer Services and reporting your order missing due to postal regulations.
We ship worldwide.
If you have any problems with getting your order, please let us know and we will resolve the problem.
In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our policies section.
Packages are sent within 24 hours after order placement. If you decide to change the shipping type, please contact our support department. There is no way to change delivery type, when the package has already been sent.
If you are not at home at the time of delivery and there's nobody to sign instead, you will be left a notice to collect the package at your local post office.
You may check the order status if you log into our support site. Also we provide tracking information for all packages shipped via Courier. Within several days after shipping the package, you will receive your tracking number and the web-link to check the status online.
REGISTERED shipping shouldn't take more than 3 weeks and EMS over 10 days. If you still haven't received the package, please contact your post office, the package may be there. If there is still no package, please contact our shipping department. For Regular deliveries, please note that a missing package cannot be investigated further until 20 working days have elapsed from day of dispatch. We ask that such time is allowed before contacting Customer Services and reporting your order missing due to postal regulations.
If you have placed a large order, we may have divided it into to several packages during shipping. Please, wait for the other package arrival.
General Information
There are two different ways to review your order:
  • 1. Please go to Order Status section
  • 2. Please contact our Customer support for any inquiries.
Need to accustom to our store. If you do not receive some or all emails from us, please check your email settings. You must add the addresses below to your address book, trusted senders list or safe contacts list:

support@supremepills.com

If you're not sure how to do this, below are instructions for some of the larger Internet Service Providers (ISP's) and email programs on how to ensure that our emails get past the SPAM filters and into your inbox. Choose a link to view the instructions:
Outlook2003&2007
Outlook Express
AOL
Yahoo!
Hotmail
Gmail
Mozilla Thunderbird
MacMail


Outlook2003&2007
  • 1. Under the Tools menu, click on Options.
  • 2. On the Preferences tab, click Junk E-mail.
  • 3. On the Safe Senders tab, click Add.
  • 4. In the Add address field, enter either support@supremepills.com
  • 5. Click OK.
Outlook Express

For New Subscribers, add a contact in your Address Book:
  • 1. In OE, click on Addresses to access your Address Book, then click on the Name tab.
  • 2. In the "First Name" window, type us.
  • 3. In the Email Addresses window, type support@supremepills.com
  • 4. Click OK.
For Existing Subscribers, you will need to check if our emails are being blocked:
  • 1. Under the Tools menu, select Message Rules > Blocked Senders List.
  • 2. Click on the Blocked Senders tab and check to see if support@supremepills.com is listed. If yes, select the addresses you want to unblock. Click the Remove button.
  • 3. In the Confirmation popup, click YES.
AOL

For New Subscribers:
  • 1. Click on Contacts in the left navigation area.
  • 2. Click on New and choose "New Contact."
  • 3. In the "Primary Email" field, enter support@supremepills.com
  • 4. Make each the "Primary Email" address by checking the associated check box.
  • 5. Click the Save button in the upper left navigation area.
For Existing Subscribers:

If you are receiving our emails in your SPAM folder, you will need to open up one of our emails and click on the "This is not SPAM" button. Then, you will need to follow the instructions listed above (for new subscribers) to add us to your address book.

Yahoo!

For New Subscribers, how to set up a filter to redirect our emails into your inbox:
  • 1. Open your mailbox and click on Mail Options in the upper right corner.
  • 2. Under Management, you will need to select Filters.
  • 3. On the Filters page, please click the Add link.
  • 4. You will now need to update the "From header:" rule with the following "contains" and support@supremepills.com
  • 5. Under the Choose Folder drop down menu, click on select inbox.
  • 6. Click the Add Filter button.
For Existing Subscribers, how to set up a filter to redirect our emails into your inbox:

If you are receiving our emails in your Yahoo! Bulk Folder, you will need to open one of our emails and click on the "Not SPAM" button. Then you will need to check if support@supremepills.com is in your "Blocked Addresses" list. If you do see our email address on this list, you will need to click the "Remove Block" button. Then, you will need to follow the instructions listed above (for new subscribers) to set up a filter.

Hotmail

For New Subscribers:
  • 1. Open your mailbox and click on "Options" in the upper right corner.
  • 2. Click the "Junk E-Mail Protection" link at the top of the page.
  • 3. Click on the "Safe List" link.
  • 4. Enter support@supremepills.com into the field titled "Type an address or domain." If you want to receive emails from both addresses, repeat the instructions for each address.
  • 5. Click the "Add" button next to where you typed in the email address.
For Existing Subscribers:

If you are receiving our emails in your Hotmail Junk Email Folder, you will need to open one of our emails and click on the "Not Junk" button. Then you will need to check if support@supremepills.com is in your "Blocked Senders" list. If you do see our email address on this list, you will need to click the "Remove" button. Then, you will need to follow the instructions listed above (for new subscribers) to add us to your Safe List.

Gmail

For New Subscribers:
  • 1. On the left side of any Gmail page, click on the Contacts link.
  • 2. Click Create Contact.
  • 3. Enter support@supremepills.com into the Primary E-mail Address field. If you want to receive emails from both addresses, enter each address separately.
  • 4. Click Save.
For Existing Subscribers, you will need to check if our emails are going into your SPAM folder.
  • 1. Click the SPAM link on the left side of any Gmail page.
  • 2. Check mark the checkbox next to one of our emails.
  • 3. Click the "Not SPAM" button at the top.

Mozilla Thunderbird

For New Subscribers, how to add an entry to your Thunderbird Address Book and configure your Junk Mail Controls to whitelist us in your Address Book:
  • 1. Click on the "Address Book" button.
  • 2. Please make sure the "Personal Address Book" is highlighted.
  • 3. Click on the "New Card" button. By clicking on this, it will launch a New Card window that has 3 tabs: Contact, Address and Other.
  • 4. Under the Contact tab, enter support@supremepills.com into the email field. If you want to receive emails from both addresses, repeat the "New Card" instructions for each address.
  • 5. Click OK.
How to whitelist us in your Personal Address Book:
  • 1. Select "Tools | Junk Mail Controls..." from the main drop down menu.
  • 2. Selecting this will launch the Junk Mail Controls window that has 2 tabs: Settings and Adaptive Filter.
  • 3. Under the Settings tab, please update the "Whitelists" module by selecting "Personal Address Book" from the drop down menu.
  • 4. Then, mark the checkbox next to "Do not mark messages as junk mail."
  • 5. Click OK.
For Existing Subscribers, you will need to check your Junk Folder to see if you are receiving our emails there. To prevent any of our future emails from going into your Junk Folder, please mark our emails as "Not Junk." To do this, you just need to right-click on our emails and choose "Mark | As Not Junk."

Mac Mail

To prevent any of our future emails from going into your Junk Folder, you will need to open up one of our emails and click on the "Not Junk" button.


Your ISP May Be Blocking Emails

If you are opted in and your email settings allow emails from us, but you still do not receive emails, please contact your email or internet service provider. Ask them if they are blocking some or all of the following email sources and if so, request that they unblock them.

You can contact us at our offices:

Email: support@supremepills.com

or use our ContactUs form:

Our support lines:

Toll Free

USA toll-free 1 877 28 19 433
UK +44 203 868 11 43

Our offices are located on:
330 Ayiou Andreou Street,
P.O. Box 54565 3747
Limassol, Cyprus